Internal communication is important for any organization to function effectively. Employees should feel that they can easily communicate with their team members as well as upper management, because this contributes to productivity and overall results. The following list includes actionable steps for improving internal communication:
Make “Internal knowledge” Accessible
Every organization has its own set of internal knowledge, information, that all employees come to understand. It can take a while to learn how the company does things, from process for preparing client-facing documents to other types of best practices. Help employees learn this information faster by including it as a part of training and by creating internal documents to be used for reference.
Clarity of Mission, Values and Vision
When employees are unified in their understanding of the company goals, they will be able to communicate with one another more effectively in order to reach them. Take the time to explain the company values and mission, whether as part of corporate training or as a regular reminder to employees.
Strengthen Personal inter-Connections
Managers who take the time to get to know their employees and are willing to listen to them will find it easier to communicate and keep direct reports on task. When employees feel that managers are able to address their individual concerns, they are more likely to feel connected. Communication is improved between team members who work together, particularly between employees and their managers. Ensure to address this during your management training programs.
Internal Debate and Discussion
Employees are more likely to communicate well when they feel they have a part in where the company is headed. So keeping employees up-to-date on company changes, progress and future plans is key. This could be through a bi-monthly newsletter or at company meetings. Allow employees to be involved in this discussion. Encourage questions and comments, and show that all ideas are welcome.
Information Sharing in the Company
Employees are likely reading about industry news and trends on a regular basis, so offer them a place to share this information. By having an opportunity to show what they know, employees will be eager to stay involved in this endeavor. Not only will this create more energy and purpose behind communication, but the sharing of valuable insights will be helpful to business. Provide an online platform for knowledge sharing.
Available Online Tools
While face-to-face communication is always important, online tools can aid in this process by saving time and helping to document the work. There are many types of online tools that can be used to facilitate communication. These tools can help keep track of a project’s progress so that everyone knows what is left to be done.
External Staff Events
Nothing hampers communication more than when there are employees in the company who haven’t actually met one another. Create opportunities for employees to meet outside of the office. Plan a picnic party or a happy hour after work. This gives mployees something to look forward to, which facilitates improved relationships, engagement and better in-house communication.